Frequently Asked Questions
I'm having trouble loading the website.
There may be a problem with your connection or the speed of your connection to the Internet. Please contact your Internet Service Provider if this might be the case. If not, you may be experiencing trouble due to Internet congestion. The Home Depot values your opinion. Please try taking the survey again at a later time.
How do I contact The Home Depot about a problem I experienced during my visit, a concern about my purchase, or other service-related issues?
In the USA, please call the Home Depot Customer Care Center at 800-466-3337. In Canada, please call Home Depot Customer Care Center at 800-668-2266. Alternatively, you may submit your feedback online through the Customer Support section of The Home Depot website. Go to http://www.homedepot.com and click on Contact Us.
My User ID and Password don't work.
The User ID and Password must be entered exactly as printed on your receipt. Please be sure to include the spaces in the middle of the User ID and Password. You may try to enter the User ID and Password three times; if you're still having trouble, please try again the next time you visit The Home Depot.
Why won't the survey accept my postal code?
We require Canadian postal codes to be in the format of letter-number-letter-number-letter-number to ensure that only valid postal codes are entered. Please make sure that you are not using the letter 'O' in the place of the number zero.
Why can't I go back and change my responses?
Our programming does not allow users to change survey responses once submitted. This is a measure intended for quality control. We realize that mistakes do occur, but we must accept the answer you submitted.
Will my responses and contact information be kept private?
Yes. All contact information is kept private and used only in the context of The Home Depot research. We will not make any personal information available to anyone without your permission unless we are required to do so by law. The only exception is if we use a third party to send you a gift, and in those cases your personal information will not be associated with any of your other survey responses.
How do I access the list of sweepstakes winners?
The list is available here.
If you continue to have any problems or questions while completing this survey, please send us an email.